FAQ
Kervan Turkish Textiles
Good questions deserve honest answers.
Everything you want to know before you buy.
The product
What makes a peshtemal special?
Five centuries of hammam tradition, in a towel that only gets better.
A flat-woven Turkish towel with over 500 years of history. Born in the Ottoman hammam, lighter than terry, faster drying, and gets softer with every wash instead of wearing out.
Yes. Thinner does not mean less absorbent. Our towels are 100% natural Turkish cotton. The first few washes open the fibres and absorbency improves noticeably by the third wash.
Terry towels are thick, slow to dry, and get rougher over time. A peshtemal is lightweight, compact, dries in a fraction of the time, and softens with each wash. It is also more hygienic since it does not hold moisture.
Denizli has been weaving cotton for over 2,000 years. The mineral-rich water, dry Aegean climate, and multi-generational craft knowledge create conditions that cannot be replicated anywhere else. Our towels are woven there and shipped directly to Canada.
Shipping
From Turkiye to your door.
Fulfilled from Ontario. Shipped across Canada.
Yes, Canada-wide. Orders are fulfilled from Ontario and arrive within 5 to 10 business days depending on your province.
Ontario orders typically arrive in 3 to 5 business days. Other provinces 5 to 10 business days. You will receive a tracking number by email once shipped.
Canada only for now. If you are outside Canada and interested, email us at hello@kervangoods.com and we will see what we can do.
Yes, free shipping is available on qualifying orders. The threshold is shown at checkout and in our announcement bar at the top of the site.
Care guide
How to keep it getting better.
Simple care. Long life. The opposite of a fast fashion towel.
Machine wash cold on a gentle cycle. Preferably do not use detergant. Tumble dry low or hang dry. It will feel noticeably better after the first few washes.
A small amount of shrinkage (3 to 5%) is normal on the first wash with 100% natural cotton. After that it holds its shape. Cold water and low heat in the dryer will keep it minimal.
Avoid it. Fabric softener coats cotton fibres and reduces absorbency over time. Your peshtemal will naturally soften with every wash without it. That softening is one of the things that makes it special.
Years, not seasons. Unlike terry cloth which degrades and loses softness, peshtemal fibres open up and improve with washing. With basic care your Kervan towel will outlast most terry towels by a wide margin.
Returns & brand
We stand behind every towel.
No middlemen. No runaround. Just honest answers.
30 days from delivery on unused, unwashed items. Email us at hello@kervangoods.com with your order number and we will sort it out.
Email us a photo and your order number. We will send a replacement or issue a full refund immediately, whichever you prefer. No questions asked.
Ontario, Canada. Our towels are woven in Denizli, Turkey and shipped directly to our Canadian fulfilment centre. No chain of distributors, no inflated markups.
Because we source directly from the weavers. Every dollar you spend goes further toward craft, not a chain of middlemen. You get a better product at a fairer price, and you are buying from people who genuinely care about what they sell.
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